Off The Hook Crochet – Frequently Asked Questions (FAQ)

🧶 1. Are all your items handmade?

Yes. Every piece is entirely handcrafted—never machine-made. Each item is stitched with intention, creativity, and care, making every piece truly one-of-a-kind.

🎨 2. Do you take custom orders?

Absolutely! We specialize in custom, personalized creations.
You can request:

• Custom colors

• Custom sizes

• Specific designs

• Matching sets
  Just send us a message with your vision, and we’ll bring it to life.

💛 3. How long does it take to make a custom piece?

Time varies depending on the item. On average:

• Hats & accessories: 3–7 days

• Clothing items: 2–4 weeks

• Large or complex designs: up to 8–12 weeks

We will always give you a clear timeline before starting your order.

📦 4. Do you ship?

Yes! We ship nationwide.
Shipping times vary by location but generally take 3–7 business days after your order is completed.

🎁 5. Do you offer gift wrapping?

Yes! Gift-ready packaging is available upon request. Perfect for holidays, birthdays, and special occasions.

🧵 6. Are your items washable?

Most of our pieces are made with soft, durable acrylic yarn that is machine-washable on delicate. We recommend:

• Hand wash or delicate cycle

• Lay flat to dry

• Avoid high heat

Care instructions are included with every order.

🌟 7. Will the item I receive look exactly like the photo?

Each piece is handmade, so slight variations in texture, color placement, and stitch character are completely normal—and part of what makes your item unique and exclusive.

💳 8. What payment methods do you accept?

We accept all major payment methods depending on the platform:

• Credit/debit cards

• PayPal

• Cash App (if local)

• Cash (if local)

🤝 9. What is your return or exchange policy?

Since each item is handmade, all sales are final.
However, if there is an issue with your order, please contact us within 48 hours—we’re committed to making sure you love your purchase.

📍 10. Do you offer local pickup?

Yes, local pickup is available for customers in our area. Just send a message before purchasing.

🎯 11. What makes Off The Hook Crochet different?

• 100% handmade with love

• Affordable, transparent pricing

• Custom and personalized pieces

• Premium materials

• One-of-a-kind craftsmanship

• Slow-fashion, high-quality artistry

• A commitment to individuality, style, and comfort

📩 Still have questions?

We’re here to help!
Message us anytime or email us at: danyel.lee@offthehookcrochet.org